Transparent, fair, and customer-first — our policy ensures you shop stress-free.
Cancel your order within 12 hours of purchase for a full refund.
Orders already shipped cannot be cancelled. Please act quickly!
Refunds for prepaid orders are processed within 2–3 business days.
Need help? Contact our 24/7 helpline to cancel or modify your order.
Unfortunately, cancellations are only possible before dispatch. You may request a return once delivered.
Log in to your account → My Orders → Cancel, or call our support team.
Refunds are initiated within 24 hours of cancellation approval and reflect in 2–3 business days.
GoWiggle.ai partners with India’s leading logistics providers (including BlueDart, Delhivery, DTDC, and Xpressbees) to ensure your pet food, treats, and accessories arrive safely and promptly. All orders are processed at our dispatch center within 24 business hours of order placement.
Standard delivery timelines range from 2 to 4 business days for major tier-1 cities (such as Hyderabad, Bengaluru, Mumbai, Delhi, Chennai, and Pune) and 3 to 6 business days for tier-2 and tier-3 locations across India. Express shipping options may be available at checkout depending on your destination pincode.
We pack all items with tamper-evident security tape and protective bubble wrapping to safeguard against transit damage. Upon receiving your package, please inspect the outer box before accepting delivery. If you notice severe damage or tampered packaging, please reject the package and notify GoWiggle support immediately.
In the rare event of a missing or incorrect item inside your shipment, raise a support ticket or contact us at support@gowiggle.ai within 48 hours of delivery. Our customer team will arrange a free replacement or issue a full refund upon verification.